Refund Policy

1. Nature of our services

nLotus provides custom software development and professional services. Because work is performed specifically for each client, refunds are handled differently from off-the-shelf products and are governed primarily by the agreement for your engagement.

2. Deposits & milestones

Most engagements involve an upfront deposit and milestone-based payments. Deposits secure your slot in our schedule and cover initial discovery and planning work. Milestone payments correspond to work already delivered.

3. Cancellations

• If you cancel before work begins, the deposit is refundable less any discovery or planning effort already performed.
• If you cancel mid-project, you are billed for work completed and accepted up to the cancellation date; amounts paid beyond that are refunded.

4. Refund eligibility

Refunds may be considered where we have not delivered agreed work, where a duplicate or erroneous payment was made, or as otherwise required by law. Fees for work already delivered and accepted are generally non-refundable.

5. How to request a refund

Email hello@nlotus.in with your invoice or payment reference and the reason for your request. We aim to acknowledge requests within 3 business days.

6. Processing time

Approved refunds are processed to the original payment method via our payment gateway, typically within 7–10 business days, subject to the gateway's and your bank's timelines.

7. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly — this is usually faster than a bank chargeback.

8. Contact

Questions about this policy? Email hello@nlotus.in.

This document is a general template provided for convenience and does not constitute legal advice. Please have it reviewed by qualified counsel before relying on it.